Customers who desire to pick up completed work at the shop or have requested a house call, payment in full is due at the time service is rendered.
Payment for mail order work or retail sales is due within 10 CALENDAR days of invoice or a $20 late payment will be assessed. Mail order customers are responsible for ALL charges including postage, handling, insurance and delivery confirmation. We ship via USPS which has proven to be the most reliable agent for us. We assume no responsibility for any UNINSURED parcel once it leaves the post office. Mail order work which carries our shop guarantee and is returned to us for further work is postage INSURED PRE-PAID and POST-PAID accompanied by DELIVERY CONFIRMATION by the customer. Our guarantee extends only to the work that has been done and does NOT include associated shipping charges.
We welcome business from Canada, South America, Great Britain, Germany, China, Japan and Australia.
PAYMENT: Accepted forms of payment are CASH and MONEY ORDER preferred. We accept local checks and checks from individuals who are repeat customers. If you are out of the area and have dropped work off at the shop, you can mail us a check, giving it time to clear prior to coming to the shop. MAIL ORDER customers may send a check or money order. Checks must clear my bank prior to shipment.
Non-local work (work which comes into the shop from outside Wisconsin) must be paid 50 percent in advance prior to beginning repairs; and remittance must be in the form of GOOD CHECK or MO. Pay Pal and Credit Cards NOT accepted!
Sales and Service Guarantee is 30 days parts and labor. When an item is SOLD, the guarantee begins once the item is delivered to point of shipping. If a piece of work does need additional work, it MUST arrive in the shop PRIOR to the day that the warranty ends. In the case of SERVICE, the guarantee begins when the party is notified that the the item has been repaired and is ready for shipment and NOT when the item reaches its destination. Any item which goes unpaid for past 30 days becomes the property of this shop and is subject to sale in order to collect balance owed, time and materials.